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Ubicación

Barcelona (España)

Sector

Internet y tecnología

Contrato

Indefinido

Salario

33000 – 42000 Bruto/año

We’re looking for a full-time SaaS Customer Marketing Manager to join our clients Marketing team.

Our client, based in Barcelona, is a fast-growing internet safety startup whose mission is to provide a safe digital experience for every child. 

 

Your mission:

  • Your main duty will be to focus on building long-term customer relationships.
  • You will be responsible for development of consumer relation strategies to increase user success, engagement, loyalty and satisfaction as well as execution, and continuous refinement of multi-channel user relations.

We are looking for someone with extensive cross-functional collaboration, very strong analytical, good communication and excellent project managerial skills that will enable you to effectively execute multiple responsibilities.

 

Responsibilities: ­

  • Turn customer behaviour metrics into growth opportunities that help customer succeed while meeting the business goals.
  • Build multi-channel client communication strategies with a vision of growing consumer loyalty and increasing their lifetime value to the business.
  • Ensure consistency in all consumer contact initiatives.
  • Collaborate with product, customer support and other departments in an effort to develop and launch suitable initiatives.
  • Manage third-party vendors in order to improve consumer communications.
  • Run CRM campaigns and introduce new capabilities for the purpose of meeting emerging business needs and changing market trends.
  • Track and analyse success metrics related to customer marketing and customer satisfaction.

 

 


Requisitos

Requirements and Skills: ­

  • Proven work experience in Customer Marketing or similar role
  • Experience in SaaS
  • Experience with CRM/Marketing Automation tools
  • Strong analytical mindset and orientation towards results
  • Strong communication skills
  • Strong strategic vision
  • A self motivated individual who can work under tight schedules and meet deadlines
  • Fluent in English
  • Relevant university degree or equivalent

 

What can we offer you?

  • Great culture – friendly and emphasises both teamwork and fun
  • Our company is home to over 15 nationalities
  • Flexible working hours 
  • Interesting challenges in a fast-growing technology company for you to grind your skills
  • Private Health Insurance
  • In-house training and team building events
  • A modern and fully equipped office headquarters in Barcelona city center
  • Daily fruit and beverages supply
  • 23 days of holidays per year. Half day off on your b’day
  • Flexible Benefits
  • Team Building Events




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